VERY RUDE! I purchased a groupon for a facial. When I scheduled, I was told that they are booking one month out because of the groupon deal (understandable). So I went ahead and scheduled one month out. Well the day of my facial, a family emergency came up and I was unable to call or cancel the appointment. The next day I called to reschedule, I spoke to a lady named TAMARA, who I believe does the facials, and she WAS VERY RUDE and says she cannot reschedule me nor honor my groupon that I paid for because I no showed! I explained I had a family emergency and she was still very rude and said they will not honor my groupon and I cannot schedule and basically I was out of luck! I called groupon and reported them and I intend to pursue this further. Very poor customer service I have ever experienced. WOW