I've been here once, and my experience was pleasant. They offered me tea/coffee while I waited and were very apologetic that they were running behind schedule. The stylist I had (Elyse, at the Farnham Gate location) was very skilled and friendly.

Like most salons, they promote the hair products they have. I'm sure the products are worth the money but I was a bit hesitant to spend $20 on a thing of mousse (which I did end up buying).

Prices are a bit steep for my liking, but then again I'm used to spending $15 on haircuts...